Hilton Garden Inn Lake Forest Mettawa

My sisters and I stayed for 3 nights and found the staff incredibly nice, helpful, and professional. We didn't reserve the room in the best way, and the General Manager helped us correct it. He went above and beyond! The rooms were nice and the extra amenities looked great. I wasn't disciplined enough to use the exercise room, but they had the equipment for me to do so. We plan to stay again!

The location was good for my needs but the rooms Temperature was very off. I set it to cool but the room maintained a hot temp. That was uncomfortable and I know it's not just this room (I and business associates have the same issue every time). The staff was Friendly and accommodating and the room and hotel itself was very clean. Also nice and next to a walking trail too!

Connor from Corporate Sales and the hotel staff on the premises were fantastic. Greg at the front desk was so friendly and the housekeeping staff were phenomenal. I appreciate everyone who made our experience so positive. We stayed at the Hilton Garden Inn for our wedding week and weekend. Connor upgraded us to the large suite at a discounted rate which was so kind. The room was cozy and super clean. The bathroom was huge which was amazing with a separate big tub from the large shower. The vast majority of our guests stayed at the Hilton Garden Inn as well and had only positive things to say. We really appreciate everyone that works at the HGI in Lake Forest/Mettawa because you have a great operation!

Customer service from the entire team was the best hospitality of any hotel I've stayed at. Rooms were spotlessly clean. AC worked well! (it was a high of 92 degrees & humid) Breakfast can be added when you book the room and it was worth it. Location was close to the highway. The pool was a solid amenity especially early in the morning. I would absolutely stay here again. Thank you everyone for literally being my shelter from the storm.

What went well: -E V E R Y member of the staff was pleasant, helpful, friendly, and quick to deliver amazing service. From check in to check out “Kurtina/Katrina” the lovely front desk member delivered exceptional customer service from accepting packages and providing notice to greeting me upon return with a smile. -The bartender- Ahh-mazing …❤️ -The breakfast attendant- so pleasant. - The entire hotels feels fresh, and modern and has plenty of amenities. Even better if: Our stay was longer!

I read the reviews before I booked this place and I’d first like to address two of the complaints from earlier reviews. One was that the highway was noisy. Yes it is, they typically are. I knew that when I booked it because I LOOKED at the MAP on my phone. If you’re traveling around here for business, there are no other hotels that aren’t close to the highway. So drive 20 minutes to another hotel or download a free app on your phone that has white noise. Common sense solves a lot of problems. The other complaint was about a wedding?! Seriously, this hotel is in what I would describe as an office park. They kill it with the corporate business patrons and do a phenomenal job. Hotels have certain specialty. Refer back to my common sense statement. Anyway, I had a lovely experience here. Check in was smooth, food was actually good for a hotel and everyone went above and beyond to make my stay pleasant. HUGE shout out to the cleaning and maintenance staff. By far one of the cleanest rooms I’ve ever stayed in. And the property is beautiful. Love the day lily’s in the courtyard. 10/10 would stay here again.

I want to start by celebrating and acknowledging two specific staff members...Carolina and Nikki! We just stayed here this past weekend as my son was graduating from US Navy boot camp. We had THE BEST service at the bar and restaurant by Carolina...she had such a nice attitude, very helpful, was very efficient...even when she had a HUGE table to wait on. She made my vodka/cran/pineapple juice to perfection too! She was such a ray of sunshine!!! Also, Nikki....she went above and beyond! She waited on us for breakfast and was so helpful, kind and simply perfect! But she saw my family and I outside taking photos of/with my son and she came over and offered to take a group, family photo. Gah!!!! It melted my heart! Everyone here was just amazing and so professional! The rooms were clean, the lobby has great spaces for meeting up and hanging with large groups and the location is so convenient. If I ever make it back to this area, I would DEFINITELY stay here again!!! Y'all made us feel right at home! Thank you!!!!